Retention

Turn Buyers Into Repeat Customers

Klaviyo flows, SMS campaigns, lifecycle marketing, and CRM management that maximise LTV and repeat purchase rate.

Get Your Growth Plan →

Acquisition Without Retention Is a Leak

Most ecommerce brands over-invest in acquisition and under-invest in retention. The result: high CAC, low LTV, and a leaky bucket that never fills. Nethority builds retention systems that turn one-time buyers into repeat customers and brand advocates.

We operate primarily on Klaviyo — our technology partner — building automated email and SMS flows that trigger at every critical point in the customer lifecycle: welcome, abandoned cart, post-purchase, winback, browse abandonment, VIP segmentation, and more. Every flow is data-driven, A/B tested, and optimised for revenue per recipient.

Retention is not just email blasts. It is a system of lifecycle touchpoints, segmentation logic, and personalisation that makes every customer feel like the only customer. We build that system and run it for you.

5-7Core Flows Built
30%+Revenue From Email
2xRepeat Purchase Lift
15%+List Growth/Quarter

What We Deliver

Klaviyo Setup and Migration

Full Klaviyo implementation, data migration, list hygiene, integration with Shopify/WooCommerce, and segment architecture from scratch.

Automated Flow Building

Welcome series, abandoned cart, post-purchase, winback, browse abandon, VIP, sunset, and cross-sell flows — all custom built and tested.

Campaign Management

Regular broadcast campaigns — product launches, promotions, seasonal, content-driven sends. Calendar planning, copywriting, design, and send optimisation.

SMS Marketing

Two-way SMS campaigns, flash sale alerts, delivery notifications, and conversational commerce via Klaviyo SMS or Postscript.

Segmentation and Personalisation

RFM analysis, behavioural segmentation, predicted LTV targeting, and dynamic content blocks that adapt to each subscriber.

Reporting and Revenue Attribution

Revenue per email, flow performance, list growth, engagement metrics, and A/B test results tracked and reported bi-weekly.

How We Work

01

CRM Audit

Analyse existing email/SMS setup, list health, deliverability, flow gaps, and revenue contribution from retention channels.

02

Architecture and Build

Design segment structure, build all core flows, create email templates, and configure automations with proper triggers and filters.

03

Launch and Populate

Activate flows, schedule initial campaigns, begin list growth tactics, and establish baseline metrics for optimisation.

04

Optimise and Expand

A/B test subject lines, send times, content blocks. Add advanced flows, expand SMS, and increase revenue per recipient month over month.

Tools We Use

Klaviyo Postscript Shopify WooCommerce Recharge Gorgias Google Analytics 4 Netsight AI

All Growth Tiers

This service is available across all engagement models. Depth and frequency scale with your tier.

DevPad / DevPod LaunchPad / LaunchPod GrowthPad / GrowthPod ScalePad / ScalePod

Let's Put This to Work for Your Brand

Get a custom proposal tailored to your stage, goals, and growth ambitions.

Get Your Proposal →