Welcome to Neo (“Neo”, “we”, “our”, “us”). By accessing or using our website, platform, or services, you agree to these Terms & Conditions (“Terms”). Please read them carefully.
If you do not agree, please do not use Neo.
01About Neo
Neo is an AI-powered decision intelligence platform that provides curated business insights (“Sights™”) based on data integrations and user inputs.
Neo does not provide financial, legal, tax, or investment advice. All insights are informational and decision-support only.
02Eligibility
To use Neo, you must:
- Be at least 18 years old
- Have authority to act on behalf of the business whose data you connect
- Use the service for lawful business purposes only
03Account & Access
- You are responsible for maintaining the confidentiality of your login credentials
- You agree to provide accurate, current information
- You are responsible for all activity under your account
Neo may suspend or terminate access if misuse, fraud, or abuse is detected.
04Nature of AI Insights (Important)
You understand and agree that:
- Sights™ are AI-generated interpretations, not guarantees
- Outputs may be probabilistic, predictive, or pattern-based
- Final business decisions remain your responsibility
- Neo is not liable for business outcomes, losses, or missed opportunities resulting from decisions made using the platform
Neo assists thinking. It does not replace judgment.
05Data Sources & Accuracy
- Neo relies on third-party platforms (e.g., Shopify, ad platforms, CRMs)
- Data accuracy depends on those sources
- Delays, discrepancies, or outages from third-party providers are outside our control
We aim for accuracy but do not guarantee error-free insights.
06Beta Version Disclaimer
- This product is currently in beta and is provided “as is” without warranty of any kind, express or implied. Features, functionality, and design may change without notice.
- By using this beta version, you acknowledge that it may contain bugs, errors, or incomplete features, and that your experience may not reflect the final release.
- We are not liable for any loss of data, interruption of service, or other damages arising from the use of this beta product.
- Your feedback during this period is valued and helps us improve the product before its official release.
07Fair Usage & Plan Limits
Each pricing plan includes usage limits (e.g., revenue thresholds, order volumes, API refresh frequency).
- Exceeding limits may trigger upgrade prompts
- We will not abruptly block access without notice
- Continued excessive usage may require plan upgrade
08Payments & Billing
- Payments are billed monthly or yearly as selected
- Prices are exclusive of applicable taxes unless stated
- You authorize Neo to charge your payment method
Failure to process payment may result in suspended access.
09Cancellation & Termination
You may cancel anytime from your account settings.
Upon cancellation:
- Access remains until the end of the billing period
- No partial refunds (except where stated in Refund Policy)
Neo may terminate accounts for violations, misuse, or unlawful activity.
10Intellectual Property
All content, models, designs, and Sights™ are the intellectual property of Neo.
You may not:
- Copy, resell, or redistribute insights
- Reverse engineer the platform
- Use Neo branding without permission
11Limitation of Liability
To the maximum extent permitted by law:
- Neo is not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid by you in the last 3 months
12Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law principles.
13Contact
For questions, contact: