Privacy Policy

Welcome to Neo (“Neo”, “we”, “our”, or “us”). We are committed to protecting your privacy and safeguarding the information entrusted to us.

This Privacy Policy explains how Neo collects, uses, stores, processes, and protects information when you access or use our website, applications, integrations, plugins, dashboards, and related services (collectively, the “Services”).

By using Neo, you agree to the collection and use of information in accordance with this Privacy Policy.

01Information We Collect

1.1 Account Information

When you create an account or subscribe to our Services, we may collect:

• Name
• Email address
• Company or business name
• Billing information
• Subscription details
• Account credentials

1.2 Connected Platform Data

When you connect Neo with supported platforms such as Shopify, WooCommerce, Slack, Meta Ads, Google Ads, Google Analytics, Google Search Console, Klaviyo, or other integrations, we may access and process data necessary to provide our Services, including:

• Store information
• Order and transaction data
• Product catalog information
• Customer information
• Inventory data
• Marketing and advertising performance data
• Website analytics data
• Campaign and audience data
• Communication and notification preferences

1.3 Usage Information

We may collect information regarding how you interact with our Services, including:

• Features accessed
• Dashboard activity
• User preferences
• Login history
• Session information
• Search and filter usage
• Alert configurations

1.4 Technical Information

We may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Error logs
• Diagnostic information
• Cookies and similar technologies

02How We Use Your Information

We use collected information to:

2.1 Provide Services

• Deliver analytics, reporting, and intelligence features
• Process connected platform data
• Generate alerts, insights, and recommendations
• Maintain user accounts and subscriptions
• Enable integrations and data synchronization

2.2 Improve Services

• Monitor product performance
• Analyze usage patterns
• Develop new features
• Improve user experience
• Troubleshoot technical issues

2.3 Communication

• Respond to support requests
• Send service-related notifications
• Provide billing and subscription updates
• Communicate product improvements and important changes

2.4 Security and Compliance

• Detect and prevent fraud
• Protect systems and users
• Enforce our Terms of Service
• Comply with applicable laws and regulations

03Data Storage and Security

3.1 Data Storage

Data may be stored and processed using secure cloud infrastructure and service providers located in various jurisdictions.

3.2 Security Measures

We implement industry-standard safeguards including:

• Encryption in transit using SSL/TLS
• Encryption of sensitive data at rest
• Access controls and authentication mechanisms
• Secure API credential management
• Security monitoring and logging
• Regular maintenance and security updates

While we take reasonable measures to protect data, no system can guarantee absolute security.

04Data Retention

We retain information only for as long as necessary to provide our Services and fulfill legal, contractual, and operational obligations.

Active Accounts

Data is retained while your account remains active and connected to our Services.

Uninstalled or Disconnected Accounts

Where applicable, data associated with disconnected integrations may be deleted or anonymized after a reasonable retention period unless required for legal, billing, security, or operational purposes.

Backups

Backup data may be retained for a limited period to support disaster recovery and business continuity processes.

05Data Sharing and Disclosure

5.1 We Do Not Sell Personal Data

Neo does not sell, rent, or trade personal information or customer data to third parties for advertising or marketing purposes.

5.2 Service Providers

We may share information with trusted service providers that help us operate our Services, including:

• Cloud hosting providers
• Analytics providers
• Payment processors
• Customer support platforms
• Infrastructure and monitoring services

These providers are authorized to access information only as necessary to perform services on our behalf.

5.3 Legal Requirements

We may disclose information when required to:

• Comply with applicable laws
• Respond to legal requests
• Protect user safety
• Prevent fraud or abuse
• Protect our rights and property

06Cookies and Similar Technologies

Neo may use cookies, local storage, and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve platform functionality
• Analyze usage trends
• Enhance user experience

Users may manage cookie settings through their browser preferences.

07Third-Party Integrations

Our Services integrate with third-party platforms and services. Information collected by those platforms is governed by their respective privacy policies and terms.

Neo is not responsible for the privacy practices of third-party services.

08Data Access, Correction, Deletion, and Portability Requests

Neo respects individuals’ rights regarding their personal information.

Access Requests

You may request information about the personal data that Neo maintains about you.

Correction Requests

You may request correction of inaccurate or incomplete personal information.

Data Portability Requests

You may request a copy of your personal information in a commonly used electronic format where technically feasible.

Deletion Requests

You may request deletion of your personal information and account-related data at any time.

Upon verification of your request, we will delete or anonymize personal information from our active systems unless retention is required for:

• Legal obligations
• Security purposes
• Fraud prevention
• Dispute resolution
• Contractual obligations
• Legitimate business recordkeeping

Users may also submit deletion requests after uninstalling or disconnecting an integration.

Verification and Response Time

To protect user privacy and security, we may verify your identity before processing requests.

We aim to acknowledge requests within 7 business days and process verified requests within 30 days, unless additional time is required due to the complexity of the request.

09Children’s Privacy

Neo is intended for businesses and individuals over the age required by applicable law.

We do not knowingly collect personal information from children.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

11Contact Us

If you have questions about this Privacy Policy or wish to request access, correction, export, or deletion of personal information, please contact us:

To request access to, export of, correction of, or deletion of your personal data, please email support@nethority.com with the subject line “Privacy Request”. We will review and respond to verified requests in accordance with applicable laws and our internal data handling procedures.